Message groups

Introduction

The Sublime Platform automatically groups similar messages to reduce alert fatigue and provide a better user experience when viewing flagged messages in the Dashboard.

This means that if 100 users receive the same email, you'll only see one grouping in the Dashboard. And if you have email alerts configured, for example, you'll only receive one alert.

For more information about Sublime message grouping, read our blog post.

canonical_id

When a message is processed, it’s grouped with similar messages that have already been processed. This group ID is called the canonical_id and it’s a unique identifier for the group itself. All messages in a group will have similar subjects, body contents, attachments, sender email, headers, etc., but none of these fields are guaranteed to be exactly the same.

The canonical_id is a unique identifier of a group within an organization, but the same message in a different organization could belong to a group with an entirely different canonical_id , even if it’s the only message in the group. It’s not recommended to use the canonical_id across different organizations, because the values may not match.

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Webhook actions

Since Webhook Actions currently operate on message.flagged events (opposed to message_group.flagged events), you'll receive a webhook notification for every message that flags in a group. The flagged message's canonical_id is included in the webhook payload.